Safety and Quality Care
EMHC PRIDE Line
We are here to respond to any unmet needs or complaints and also to accept any compliments or recommendations for improving our care and service to you.
If you or your family are concerned with Hospital care or service, you may call the PRIDE line at Ext. 15333 or call (630) 941-5333 from outside the Hospital.
If concerns cannot be resolved through the Hospital, a patient, family member, community representative or employee has the right to notify The Joint Commission regarding the quality of care provided, safety of care provided or safety of the environment in which care is provided. Anyone believing that he or she has pertinent and valid information about such matters may notify The Joint Commission at (630) 941-5333.
The Joint Commission Survey
The Joint Commission periodically conducts an accreditation survey of Elmhurst Memorial Healthcare. The purpose of the survey is to evaluate the organization’s compliance with standards that are nationally established by the Joint Commission. The survey results are used to determine whether – and the conditions under which – accreditation should be awarded to Elmhurst Memorial Healthcare. The Joint Commission's standards deal with organization and safety quality-of-care issues and the safety of the environment in which care is provided.
The Joint Commission Public Notice
Regarding Safety & Quality of Care
As a patient, family member, community representative, physician or employee of Elmhurst Memorial Healthcare, you have the right to express to any staff member, management or a state agency, at any time, and without retaliation, a complaint or a grievance concerning care and treatment at Elmhurst Memorial Healthcare. Concerns that have not been addressed by management regarding patient safety or quality may be directed to the Joint Commission.
The public may contact the Joint Commission's Office of Quality Monitoring by calling (800) 994-6610 or e-mailing complaints@jointcommission.org.
Division of Accreditation Operations
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: toll-free (800) 994-6610
Fax: (630) 792-5636
E-mail: complaints@jointcommission.org